Refund and Returns Policy

HomeRefund and Returns Policy

We strive to provide high-quality educational services and a positive experience for all our students. This Return & Refund Policy outlines the terms and conditions related to cancellations, returns, and refunds for courses and services purchased on our website, merchantnavyschool.com.

1. Course Cancellation Policy

  • Cancellation by Student: If you wish to cancel your enrollment, please notify us by contacting our admissions team at least [X] days before the start date of the course. Cancellation requests submitted after this period may not be eligible for a full refund.
  • Cancellation by School: [Merchant Navy School Name] reserves the right to cancel any course due to low enrollment, unforeseen circumstances, or other valid reasons. In such cases, students will be notified promptly, and a full refund will be issued.

2. Refund Eligibility

Refunds will only be issued under the following circumstances:

  • Full Refund: You may be eligible for a full refund if you cancel your enrollment within [X] days after payment and prior to the start of the course.
  • Partial Refund: If you cancel after the course has begun but within the first [Y] days of the program, you may be eligible for a partial refund based on the percentage of the course completed.
  • No Refunds: Refunds will not be provided if a student withdraws after [Z] days of the course start date, unless under exceptional circumstances as approved by the administration.

3. Refund Process

To request a refund:

  1. Submit a written request to [school email address], including your name, enrollment ID, course details, and reason for cancellation.
  2. Our team will review your request within [X] business days and respond with further instructions.
  3. If approved, refunds will be processed within [Y] business days and issued back to the original payment method.

4. Non-Refundable Fees

Certain fees, including but not limited to application fees, registration fees, and administrative charges, are non-refundable unless otherwise stated.

5. Exceptional Circumstances

Refunds may be considered in exceptional cases, such as medical emergencies or other extenuating circumstances. These situations will be evaluated on a case-by-case basis, and supporting documentation may be required.

6. Contact Us

For any questions regarding our Return & Refund Policy, please contact us at: info@merchantnavyschool.com.